FAQ’s
Frequently Asked Questions
How long does it take to get set up and started?
You can create your A6V3’s account in a matter of minutes. Simply choose a subscription package, purchase it via the website and then you’ll be prompted to create your account by answering a few simple questions. After this simple process, you’ll have access to our texting platform and can get your text message campaign started.
How much does it cost?
Choose a monthly subscription fee, which varies in price. Each subscription includes credits for SMS (text messages). In a particular month, if you have a need for more than your allotted credits for text messages, you can purchase additional messages for as low as $0.05 per text.
Can I use my credit card to purchase text messages?
Yes. Once you have signed up for a monthly subscription via PayPal you can purchase additional text messages as needed by using your credit card (Visa, MasterCard, Amex), or you can also debit your PayPal account.
Do I have to sign a long term contract, or can I cancel any time?
There are no long term contracts. Everything is done on a month by month basis. You can cancel any time. Your PayPal account is debited monthly for your subscription until you choose to cancel.
How quickly can I send out a text message?
You can send a single text message almost instantaneously with a click of a button. Using our calendar scheduler feature, you can also schedule messages to be delivered at any time in the future – a great tool for sending appointment reminders.
Can I send my text out to just one person? What about a small group from my list?
You have the option to send your message to one person or to a group list that you have created.
Can I send a text message to any phone number I can find?
No. Spamming of cell phone numbers is strictly prohibited. Your account will be terminated if spamming is reported. Most numbers will be added when your customers choose to opt-in by texting your keyword to the short code, 41513, or by signing up online at your site using our web form.
If I go over my monthly text messages allowed, what will it cost?
You can easily buy additional text messages as you need them. Prices are as cheap as $0.05 per text credit.
Can I check my account online?
Yes, our system is fully web enabled. You manage your account by simply logging into our system here. You manage your own SMS campaign straight from the easy web interface.
Can I see how many text messages I’ve sent in a month?
Yes, in real time you can track how many messages you’ve sent and received. You can view daily, weekly or monthly reports.
Can I see how many people have received my text messages?
Yes, under the Statistics tab in our texting platform you will be able to view the people who have received your text message.
Will all major cell carriers transmit my text messages?
Yes. Our system is supported by all the major cell carriers in the U.S.
What if I have questions after I get started?
The video tutorials on each page of the texting platform may be viewed to help answer your questions on using the system. You may also email a support question at any time using the support tab, or you may call us at (813) 863-1164
What are keywords and how do I get one?
A Keyword is a special word assigned to your account. For example, if you are department stores, you might set up a keyword ‘shoes’ and a keyword ‘handbags’ so that customers can receive alerts when the latest product arrives in the store. When people sign up, they are instructed to text A6V3 to 41513. Your keyword needs to be 3 -13 characters.
Can I set up any keyword I want?
You may set up any keyword that is not taken and that is not offensive in nature. If a keyword is taken, you will need to find a related keyword that is a little different. Use the tool below to check the availability of your desired keyword.
Can I indefinitely reserve a keyword?
Keywords cannot be reserved. As long as there is monthly activity with your keyword you retain the right to use it. If you go for more than a month without using your keyword someone else could activate it.
MOBILE TERMS
3G
3G is third-generation technology in the context of mobile phone standards. The services associated with 3G include wide-area wireless voice and broadband wireless data, all in a mobile environment. In marketing 3G services, video-telephone is often identified as a primary application for 3G.
APPLICATION PROVIDER
Application providers provide the technology platform for common short code service applications.
CARRIER
Shorthand for wireless carrier, carriers provide the network infrastructure for the delivery of messages between end users and connection aggregators or application providers.
CLICK TO CALL
A link on a mobile Web site (WAP site) that, when clicked, instantly initiates a call from that phone to a pre-specified number.
COMMON SHORT CODE ADMINISTRATION (CSCA)
The entity that oversees the registration, assignment and tracking of CSCs.
CONNECTION AGGREGATOR
Connection aggregators provide connectivity between carrier networks and application providers.
CONTENT PROVIDERS
Content providers are entities that own or have the rights to content. They often license content to application providers for delivery to end users.
COMMON SHORT CODE (CSC)
CSC is the abbreviation for common short code.
END USER
Another term for wireless subscriber, end users are people and/or entities that utilize short codes for communication with applications.
KEYWORD
A keyword is a unique word (or number) that is created for a specific short code campaign. Multiple keywords can be used on a single short code active during a single period. The keyword is the actual text that a user keys in on their mobile phone to interact with a campaign.
MESSAGING FEES
Each time an SMS is sent, both the sender and receiver are charged a messaging fee by the wireless carrier. The messaging fees vary by carrier and volume. SMS messaging credits can be purchased in volume to reduce costs.
MOBILE MARKETING
A form of marketing that generally uses SMS, MMS or WAP Push to deliver its promotion to mobile phones or other mobile devices. Like outdoor, print or interactive marketing, mobile marketing is simply another tactic marketers can use to reach a target audience.
MOBILE ORIGINATED (MO)
An SMS or MMS message that was originated on a mobile phone.
MO MESSAGE
A mobile-originated message, meaning an SMS or text message sent from a mobile phone. These messages are sent by a mobile subscriber by creating and sending the message from within their mobile phone.
MULTIMEDIA MESSAGING SERVICE (MMS)
MMS is a type of messaging that enables the sending of multimedia objects (images, audio, video) as opposed to the simple text enabled by Short Message Service (SMS) messages.
MMS
See Multimedia Messaging Service
MMS MARKETING
A form of mobile marketing that utilizes MMS (Multimedia Message Service) to send images, video, sound files and text messages between mobile phones and other handheld devices.
OPT-IN
Opt-in is a way of collecting mobile and Internet users’ personal data. Within the opt-in context, user acceptance is necessary before any mobile marketing solicitation.
PULL MESSAGING
Describes the process where a person initiates a request from his/her mobile phone.
PUSH MESSAGING
Describes the mailing of information (SMS/MMS), directly on the consumer’s mobile phone and under the condition that his/her acceptance has been given.
RANDOM CSC
A CSC (Common Short Code) that is assigned by the CSCA Registry on a random basis from the pool of available CSCs.
SHARED SHORT CODE
A short code that that used for multiple marketing campaigns through the leasing of keywords to different entities.
SHORT CODE
A short code is a special telephone number, significantly shorter than full telephone numbers, which can also be used to address SMS and MMS messages from mobile or fixed phones. While similar to telephone numbers, they are, at the technological level, unique to each operator, although providers generally have agreements to avoid overlaps. Short codes are widely used for value-added services such as interactive voting, ordering ringtones and other mobile services.
SHORT MESSAGE SERVICE (SMS)
SMS is a service available on most digital mobile phones that permits the sending of short messages (160 characters) between mobile phones and other handheld devices. SMS is commonly referred to as text messaging.
SMS
See Short Message Service.
SMS MARKETING
A form of Mobile Marketing that utilizes SMS to deliver its promotion.
TEXT MESSAGE
See Short Message Service.
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WAP
See Wireless Application Protocol.
WIRELESS APPLICATION PROTOCOL (WAP)
An open international standard for applications that use wireless communication. Its principal application is to enable access to the Internet from a mobile phone or PDA. Mobile internet sites, or WAP sites, are websites written in, or dynamically converted to, WML (Wireless Markup Language) and accessed via the WAP browser.
WAP PUSH
A form of mobile marketing that utilizes WAP (Wireless Application Protocol) to push a specific WAP URL to a phone as a service message. This provides the recipient with access to media rich content via their WAP provider.
WAP SITE
A Web site that is specifically designed and formatted for display on a mobile device.
WIRELESS MARKUP LANGUAGE (WML)
A markup language based on XML, used to develop wireless applications.
